Privacy Policy
1. What is the Privacy Policy?
Welcome to our website https://shop.lenny-europe.com.
Please read our Privacy Policy carefully. This Privacy Policy is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line.
This Privacy Policy applies when you visit, register on our web site, use our services for purchasing products and when you browse it without purchasing any product. If you have not already done so, please also read the “Customer Service” terms and conditions at https://shop.lenny-europe.com, which contain information on privacy as well. By visiting our Website, you are accepting and consenting to the practices described in this Privacy Policy.
2. Data Protection Law
A - As owner, the entity responsible for this file is GDC-Representação de Vestuário e Acessórios, Lda (from now on, GDC Lda.), headquartered at Av. Duque de Loulé, 77 - 1º Esq, Lisbon.
B - GDC Lda. guarantees the confidentiality of all data provided by its clients. The collection and treatment of data is performed under security levels that prevent its loss or manipulation.
C - In accordance with current legislation, all GDC Lda. customers have the right to access, rectification, cancellation and opposition of their data. In addition, customers may express, at any time, their desire not to receive any kind of publicity.
D - In In order to better comply with its services, GDC Lda. is obliged to provide certain data of its clients - names, addresses, telephone numbers, etc. - to other companies that collaborate in providing the service - carriers, installers, financial institutions, etc. In each case, the data provided will be only those strictly necessary for the accomplishment of the specific activity to be carried out.
3. What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, the information we collect and hold about you may include your name, e-mail address, home address, shipping and payment card billing address, IP address or other order related information. We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes. We may record or monitor calls that you receive from us or make to us. We do this for security and to improve the services we provide to you.
4. What about cookies? Do we use cookies?
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient. To learn more about cookies visit www.allaboutcookies.org which includes information on how to manage your settings for the various browsers.
5. How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
When we use your information as described in this policy, this does not involve sending your information outside the European Economic Area (EEA).
We may also collect, and our third party providers may collect too, information about where you are on the internet (such as your URL, IP address, domain types), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, advertisements you may have clicked on, and any search terms that you entered on our website.
We will not have access to your Debit or Credit Card numbers, bank code or other details related with your payment cards, since that information is only requested to be provided when you access our third parties sites (Visa and Paypal), during the payment process.
If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third parties privacy policy, as well as this privacy policy.
6. Do we disclose the information we collect to outside parties?
Every now and again, we may receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it. We can collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.
7. How can you opt-out, remove or modify information you have provided to us?
If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site, you can modify your data in the "My Account" section. You can also contact us in writing. To do so, please also read the Chapter 11 “Where and how to ask questions or contact us about this policy?”
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping mandatory by law.
You can also contact us at remove@lenny-europe.com or customercare@lenny-europe.com
8. How do we protect visitor information?
We adopted security measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all other reasons for data processing that do not comply with our Privacy Policy. We take appropriate care to guarantee the highest level of reliability and safety to assure customers that the site is secure.
We use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. User information registered at https://shop.lenny-europe.com servers is always protected by a login and password.
We recommend that you carry out a regular change of your access password to the website. Regarding payments and for user’s safety, we do not have access and we do not store in our servers your credit card details. For higher security measures we selected three third-parties (Visa, Paypal and GeoTrust) that are perfectly recognized as certified and secured entities with specially secured websites. It is advisable that your computer be provided with software devices that protect network data transmission/receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as, for example, firewalls and anti-spam filtering).
9. Why we link to other websites?
10. How we can make changes to this policy?
11. Where and how to ask questions or contact us about this policy?
If you wish to talk to a Customer Care representative, please call, + 351 213103500 or, e-mail, to customercare@lenny-niemeyer.com.
12. Which is the Governing law and jurisdiction for disputes on these subjects?